Windows Troubleshooting:
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Q. Every time I start JES, I get a startup screen that just disappears and then nothing happens.
- Make sure that your directory has all the files and folders pictured on the screenshot in the Windows Install page (It's okay if some of your icons don't look the same). If you have everything, make sure that the folder is not read-only. Right-click on the JES folder (the main folder you copied from your CD) and go to Properties at the bottom. Make sure that the check box labeled "Read-only" is not checked.
If it's still not working, there might be a problem with JES and the software already on your computer. Open up a Command Prompt. Go to Start->Run... and type "cmd" (without the quotes). Change your directory to where JES is. If you don't know how to use DOS, refer to this page: Command Prompt Help. Type "JES-debug" and look at the output. If you don't know what the output means, send a copy to your TA and tell them you can't get JES to run.
- Q. I'm chugging along fine in JES, when all of a sudden, it just quits for no reason!
- Lots of different things could do this. Next time you run JES, start it as described above using JES-debug. When it crashes, it should write a lot of stuff to the Command Prompt window. Copy that output into an email to your TA and tell them what happened!
- Q. None of that stuff above helps me, and JES still going all wacky-wonky.
- We include a Java Virtual Machine (the software that runs Java) with JES. If you have an older version of windows, like Me, 98, or 95, it could be that it doesn't like the VM we packaged. To install your own VM, go to the Java Download page, and get the Windows JRE (NOT the Sun ONE update). Run the program and follow these directions: Java Install Wizard. To make JES use this java VM, simply delete the directory "j2re1.4.2" from your JES folder.
Macintosh Troubleshooting:
- Q. When I try to run JES, it bounces a couple times and then disappears.
- This could mean that you don't have an up-to-date version of Java installed. To get the latest from Apple, run the "Software Update" program. This can be found in the System Preferences panel. When the list of available updates comes up, make sure that you have the Java one checked.
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